XonTel Contact Center

The XonTel Features & Plans are designed for every kind of Customer Care: Inbound / Outbound / Blended Call Center or XonTel Contact Center!

The Xontel Features & Plans Are Designed

Multi Channel
Multi Channel

Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution!

Contact management
Contact management

Manage your Customers' information and keep track of their interactions across multiple Channels!

API Open channel
API Open channel

Develop your favorite custom channels (social networks, video...) in just few steps. Your Agents will

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Agent's phone
Agent's phone

Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according

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Real time monitoring
Real time monitoring

Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in

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Analytics and reporting
Analytics and reporting

Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to

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Custom Dashboards
Custom Dashboards

Every Contact Center is unique: build your own custom Dashboards to monitor and improve its

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Auto dialer
Auto dialer

Maximize your Agents talk time using the Preview, Progressive or Predictive dialing.

IVR System
IVR System

Easily design your IVR projects - Auto-attendant, Customer Satisfaction surveys, Call back etc… using the

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Telco-Independent
Telco-Independent

Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider

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Ticketing system
Ticketing system

In customer service, a ticketing system or support ticket system takes incoming customer requests for

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