Enjoy Voice, SMS, Web Chat, E-mail, Fax and Social Channels on the same unified solution!
Manage your Customers' information and keep track of their interactions across multiple Channels!
API Open channel
Develop your favorite custom channels (social networks, video...) in just few steps. Your Agents will
Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according
Real time monitoring
Use the Realtime panels to monitor your Agent's performances and to make dynamical changes in
Analytics and reporting
Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its
Maximize your Agents talk time using the Preview, Progressive or Predictive dialing.
Easily design your IVR projects - Auto-attendant, Customer Satisfaction surveys, Call back etc… using the
Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider
In customer service, a ticketing system or support ticket system takes incoming customer requests for